According to device-maker Opengear, existing tools for remote monitoring and management tend to be complex and costly. Problem solved, says Opengear, thanks to the firm's new Opengear ACM5500 family of customizable remote monitoring and management gateways. The product line makes it convenient for managed service providers to monitor and manage their customers' network infrastructure remotely, whether on the road, in an office or at another customer site. Customized alert thresholds proactively track device status, and problems often can be fixed earlier than ever, allowing for satisfied customers and avoided crises. A key product feature is Opengear's dedicated secure hardware agent, which gives MSPs visibility into and the ability to monitor and control customers' network infrastructure devices even behind a firewall. Based on open standards, the Opengear ACM5500 product family complements the tools currently used to manage customers' IT environments (such as Cisco, Juniper, Avaya, F5 and so on), so there is no "rip and replace".
