Those in our midst who look after enterprise-wide IT planning should sneak a peek into Jon William Toigo's new book Office Automation 2.0. The Apress title is an essential guide to office automation in the post-PC era and helps businesses assess such technologies as virtual desktop infrastructure, mobile clients and cloud services in terms of their practical applications to streamlining workload. Toigo emphasizes that rollouts of the latest enterprise-class technologies cannot produce business value unless management ensures that the front office is trained to use them correctly, and that end-user practices and IT processes are dynamically and efficiently coupled in the organizational culture. Toigo also provides practical guidance for innovative managers who are seeking to make every automation investment dollar count toward the three key metrics of business value: cost-containment, risk reduction and improved productivity.
